Shipping policy

At Zavliraob, we aim to provide a smooth and reliable delivery experience for every order. Please review our Shipping Policy to understand how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be longer during peak shopping seasons, promotional events, public holidays, or periods of unusually high order volume.

Business days exclude weekends and public holidays. Order processing time is separate from shipping transit time.

2. Shipping Destinations

We ship to selected destinations supported by our shipping services. Available destinations and shipping options will be displayed during checkout.

If your address cannot be served by our shipping providers, we may contact you to arrange an alternative solution or cancel the order and issue an appropriate refund.

3. Shipping Methods and Estimated Delivery Times

Available shipping methods, shipping fees, and estimated delivery times will be displayed at checkout when applicable.

For international orders, delivery times may vary depending on the destination, shipping method, customs clearance, and local carrier operations.

Any delivery estimates provided at checkout or through customer service are estimates only and are not guaranteed unless expressly stated otherwise.

4. Shipping Fees

Shipping fees, if applicable, will be calculated and displayed during checkout before you complete your purchase.

Promotional free-shipping offers may be subject to minimum order values, destination restrictions, or other conditions disclosed in the relevant offer.

5. Tracking Information

When tracking is available, we will provide shipping information or a tracking number by email after your order has been dispatched.

Please allow time for the carrier's tracking system to update. Tracking information may not appear immediately after dispatch.

If your tracking information has not updated for an extended period, please contact us at support@zavliraob.com for assistance.

6. Customs, Duties, and Import Taxes

International shipments may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import charges.

Customs procedures may also cause delivery delays that are outside our direct control.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an address error, contact us as soon as possible at support@zavliraob.com. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a shipment is returned because of an incorrect address, an unsuccessful delivery, or failure to collect the parcel, we will review the circumstances and contact you to determine the available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the order.

8. Delayed, Lost, or Damaged Shipments

If your order appears to be delayed, please check the tracking information first.

If your parcel appears lost, has not arrived within the estimated delivery period, or arrives damaged, contact us at support@zavliraob.com with your order number and relevant details.

We will review the situation and, where appropriate, work with the shipping provider to investigate and determine a suitable resolution.

Your statutory rights concerning undelivered, lost, or damaged goods remain unaffected by this policy.

9. Order Changes and Cancellations

Please contact us promptly if you need to change or cancel an order.

Changes and cancellations may not be possible once an order has been processed, packed, or shipped. If an order cannot be canceled, you may be able to request a return under our Return Policy, subject to applicable law.

10. Contact Us

For shipping questions or delivery assistance, please contact:

Store Name: Zavliraob
Company: Shanghai Xunning Technology Co., Ltd.
Email: support@zavliraob.com
Website: https://www.zavliraob.com
Address: Room 701, J, No. 58 Xinyuan Road, Anting Town, Jiading District, Shanghai, China