Return policy

At Zavliraob, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return Policy for information about returns, exchanges, and refunds.

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to applicable law and the conditions outlined below.

To qualify for a standard return, items should generally be:

• Unworn, unused, and unwashed.

• In their original condition, with original tags and packaging where applicable.

• Free from damage, stains, odors, or alterations caused after delivery.

• Accompanied by proof of purchase or a valid order number.

For hygiene and product safety reasons, certain items may not be eligible for return where permitted by law. Any applicable exclusions will be disclosed before purchase or as required by applicable law.

Nothing in this policy limits mandatory consumer rights, including any applicable rights relating to defective goods or statutory cancellation periods.

2. How to Request a Return

To start a return, please email support@zavliraob.com with the following information:

• Your order number.

• The name of the item you wish to return.

• The reason for your return.

• Clear photographs if the item is damaged, defective, or different from what you ordered.

Our customer service team will review your request and provide instructions regarding the return process and return destination.

Please do not send items to an address other than the return address provided by our customer service team.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible at support@zavliraob.com.

Include your order number and photographs showing the issue, where possible.

After reviewing your request, we will explain the available resolution, which may include a replacement, repair, refund, or another remedy as required by applicable law.

You will not be required to bear return costs where applicable law requires us to cover them.

4. Exchanges

If you would like a different size or color, please contact our customer service team.

Exchanges are subject to product availability and applicable consumer protection laws. If a direct exchange is unavailable, we may suggest returning the original item and placing a new order.

5. Return Shipping Costs

For standard returns due to a change of mind, the customer is generally responsible for return shipping costs unless otherwise stated at checkout, approved by our customer service team, or required by applicable law.

For items that are defective, damaged on arrival, or incorrectly supplied, we will handle return shipping costs in accordance with applicable law and the circumstances of the case.

We recommend using a trackable shipping service and retaining your proof of postage until the return has been resolved.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of the return assessment.

Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law.

Refund processing times may vary depending on your payment provider, bank, and payment method. Any applicable statutory refund deadlines will be observed.

Where permitted by law, original shipping charges may not be refundable for standard change-of-mind returns. This does not affect any refund rights that apply to defective goods, canceled orders, or other circumstances under applicable law.

7. Late or Missing Refunds

If you have not received your refund after we have confirmed that it was processed, please:

1. Check your original payment account.

2. Contact your bank or payment provider to confirm whether the refund is pending.

3. Contact us at support@zavliraob.com if the refund remains outstanding.

Please include your order number so we can assist you more efficiently.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or dispatched, but cancellation cannot always be guaranteed.

Where an order has already shipped, you may need to follow the return process, subject to any applicable statutory cancellation rights.

9. Contact Information

For return, exchange, or refund inquiries, please contact:

Store Name: Zavliraob
Company: Shanghai Xunning Technology Co., Ltd.
Email: support@zavliraob.com
Website: https://www.zavliraob.com
Address: Room 701, J, No. 58 Xinyuan Road, Anting Town, Jiading District, Shanghai, China

Please contact customer service before shipping a return so we can provide the appropriate instructions.