Privacy policy

At Zavliraob, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how Shanghai Xunning Technology Co., Ltd., operating the website www.zavliraob.com, collects, uses, discloses, and protects personal information when you visit our website, place an order, or contact us.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it as appropriate.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other information you provide when placing an order or contacting customer service.

Order and Transaction Information

This may include purchased products, sizes, colors, order history, transaction status, delivery information, refund records, and other details necessary to process and manage your purchases.

Payment card information is generally processed by third-party payment providers. We do not intend to store full payment card details on our own systems when these details are handled by our payment processors.

Technical and Usage Information

When you visit our website, we or our service providers may collect technical information such as your IP address, browser type, device information, operating system, pages viewed, referring pages, and interactions with the website.

Cookies and Similar Technologies

We may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, understand website traffic, and support marketing activities where permitted by law.

You can manage cookies through your browser settings and, where available, our website's cookie preferences tool. Disabling certain cookies may affect website functionality.

2. How We Use Your Information

We may use personal information for the following purposes:

To process payments and fulfill orders.
To arrange shipping and delivery.
To provide order confirmations, shipping updates, and customer support.
To manage returns, refunds, exchanges, and complaints.
To maintain, operate, and improve our website and shopping experience.
To detect and prevent fraud, unauthorized transactions, and other security risks.
To maintain business, accounting, tax, and transaction records.
To comply with applicable legal obligations.
To send promotional communications where permitted by law and consistent with your preferences.
To enforce our terms and protect our legal rights.

We will use personal information only for purposes that are lawful and appropriate to our relationship with you.

3. Legal Bases for Processing

Where required by applicable data protection law, we process personal information on one or more lawful bases, including:

Performance of a contract, such as fulfilling your order.
Compliance with legal obligations.
Our legitimate interests in operating, securing, and improving our business, where those interests are not overridden by your rights.
Your consent, where consent is required, such as for certain marketing communications or non-essential cookies.

Where processing relies on consent, you may withdraw that consent as permitted by applicable law.

4. How We Share Information

We may share relevant personal information with trusted third parties when necessary for the purposes described in this policy, including:

Payment processors and payment service providers.
Shipping companies, couriers, and logistics providers.
Website hosting, e-commerce, and technical service providers.
Customer support and communication service providers.
Analytics and advertising providers, where applicable and legally permitted.
Professional advisers, auditors, insurers, and legal representatives.
Government authorities, regulators, courts, or law enforcement agencies when required by law or necessary to protect legal rights.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, subject to their own legal obligations and applicable law.

We do not sell personal information in exchange for money. Where applicable law treats certain advertising-related disclosures as a sale or sharing of personal information, we will provide the rights and choices required by that law.

5. International Data Transfers

Because our business and service providers may operate in different countries, your personal information may be transferred to or processed in jurisdictions other than your country of residence.

Where applicable law requires safeguards for international transfers, we will take appropriate steps, such as using legally recognized transfer mechanisms or other required protections.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, dispute resolution, accounting, fraud prevention, and legal compliance.

Retention periods vary depending on the type of information and applicable legal requirements. When personal information is no longer needed, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we handle.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restrictions on or object to certain processing activities.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications or advertising-related data uses.
Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, contact us at support@zavliraob.com. We may need to verify your identity before processing your request. Some rights are subject to legal exceptions and limitations.

9. Marketing Communications

If you receive promotional emails from us, you may unsubscribe by using the unsubscribe link included in the email, where available, or by contacting support@zavliraob.com.

Even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations, delivery notifications, or important account-related information.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed at children who are below the minimum age for online consent or independent purchases under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies and practices.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, service providers, or legal requirements.

Any revised policy will be published on this page. Where required by law, we will provide additional notice or obtain consent before implementing material changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact:

Store Name: Zavliraob
Company: Shanghai Xunning Technology Co., Ltd.
Email: support@zavliraob.com
Website: https://www.zavliraob.com
Address: Room 701, J, No. 58 Xinyuan Road, Anting Town, Jiading District, Shanghai, China
Unified Social Credit Code: 91310114MAEUWJYM2T